Support FAQs


How do I check my riding or region?
Answer:
  1. Sign into your BC Green Party website account. If you don't know how to do that, follow the instructions here.
  2. Click on the user account icon (Figure A.) or profile image in the top right corner of the screen, which will open a sidebar on the right of the screen.

    Screen_Shot_2015-07-08_at_4.13.16_PM.png
    Figure A.

  3. Under "Supporter snapshot", you will see information regarding your riding and region. It will tell you:
    • If we have a record of your address, your riding and region will be displayed (Figure C.).

      Screen_Shot_2017-07-22_at_12.32.46_PM.png
      Figure C.

    • If you do not believe this is your correct riding or region, click the link below it to update your address (Figure D).

      Screen_Shot_2017-07-22_at_12.32.56_PM.png
      Figure D.

    • If we do not have a record of your address, or our record of your address is incomplete, click on the link to enter it (Figure E.).

      Screen_Shot_2017-07-22_at_12.33.12_PM.png
      Figure E.

      Important notes:
      • Once you have entered your address, it may take our system a few minutes to process it and determine your riding and region.
      • Our system requires your full address to determine your riding and region.
      • Elections BC is the official authority for determining a voter's riding. If our system cannot produce a result or it seems incorrect, consult Elections BC's interactive map of ridings. Enter your address in the search bar in the top right hand of the screen.

How do I sign out of my BC Green Party website account?
Answer:
  1. Click on the user account icon (Figure A.) or profile image in the top right corner of the screen, which will open a sidebar to the right.

    Screen_Shot_2015-07-08_at_4.13.16_PM.png
    Figure A.
  2. At the bottom of the sidebar, click on "Sign out" (Figure B.).

    Screen_Shot_2017-07-19_at_6.14.02_PM.png
    Figure B.

How do I update my information with the party?

You can update your address, phone number or email address with the party online. If you prefer to phone the party office to update the party's records, you can call us at 1-888-473-3686.

Answer:
  1. Sign into your BC Green Party website account. If you don't know how to do that, follow the instructions here.
  2. Click on the user account icon (Figure A.) or profile image in the top right corner of the screen, which will open a sidebar on the right of the screen.

    Screen_Shot_2015-07-08_at_4.13.16_PM.png
    Figure A.

  3. At the bottom of the sidebar, you will see "Account settings" (Figure B.). Click on that text; it will lead you to a page where you can update our records with your new information.

    Screen_Shot_2017-07-17_at_3.32.23_PM.png
    Figure B.

How do I check my BC Green Party membership status?
Answer:
  1. Sign into your BC Green Party website account. If you don't know how to do that, follow the instructions here.
  2. Click on the user account icon (Figure A.) or profile image in the top right corner of the screen, which will open a sidebar on the right of the screen.

    Screen_Shot_2015-07-08_at_4.13.16_PM.png
    Figure A.

  3. Under "Supporter snapshot", you will see "Membership status". It will tell you:
    • If you are not currently a member (Figure C.).

      Screen_Shot_2015-07-10_at_3.43.06_PM.png
      Figure C.

    • If you are an active one-year member and your membership expiry date (Figure D.).

      Screen_Shot_2015-07-10_at_3.44.39_PM.png
      Figure D.

    • If you are an Evergreen member, which means that you are a member and monthly donor (Figure E.). Your monthly donation keeps your membership status up-to-date, meaning you never have to worry about it expiring.

      Screen_Shot_2015-07-10_at_3.32.50_PM.png
      Figure E.

How do I sign into my BC Green Party website account?

Using your BC Green Party website account makes it much easier to take advantage of the website features. You may want to check your membership status, write a comment, make a donation or do myriad other actions. By signing in, you can check your account information, keep it up-to-date, and automatically fill in forms with your information to make taking action a quicker experience.

If you aren't sure if you have a website account, click here and follow the instructions.

If you do not have a website account, click here for instructions.

Answer:
  1. Click on the user account icon in the upper right corner of the screen (Figure A).

    Screen_Shot_2015-07-08_at_4.13.16_PM.png
    Figure A.

  2. This will open the sidebar with options for logging in (Figure B). You can log in by connecting your Facebook or Twitter accounts, or by entering your email address and account password and clicking on "Sign in".

    Screen_Shot_2015-07-08_at_4.14.45_PM.png
    Figure B.

  3. After signing in, you can click on the account icon again (which may now be updated with your profile picture) to open the sidebar again. It will give you a summary of your supporter status, election information, and links to other account information.

How do I check what riding or BC Greens region I live in?
Answer:
  1. First, sign into BC Green Party website account. If you don't know how to do that, follow the instructions here.
  2. Click on the user account icon (Figure A.) or profile image in the top right corner of the screen.

    Screen_Shot_2015-07-08_at_4.13.16_PM.png
    Figure A.

  3. As long as we have up-to-date address information for you, you should see your current riding and party region under "Election Centre". To confirm, add or change your address information, click here.

Please note: in order to vote in provincial elections, you must be registered with Elections BC. If you have recently moved, are not sure if you are registered at the correct address, or are not registered at all, click here to visit Elections BC's online registration portal.


How do I check if I have an account on the BC Green Party website?
Answer:
  1. Click here to try resetting your password. Enter the email address you normally use for donations, petitions or other actions on the BC Green Party site.
  2. If you have an account, you will be notified that an email with a link to reset your password has been sent to you at the email address you just provided (Figure A.). Follow the instructions provided in the email.

    Screen_Shot_2015-07-10_at_5.02.09_PM.png

    If you do not have an account, you will be notified that there is no account with that email address (Figure B.).

    Screen_Shot_2015-07-10_at_5.01.52_PM.png

    If you have more than one email addresses that you use, you can try submitting another email address. If there is no account connected with email address(es), click here to create an account.

Why is my personal information required to make a donation?
Answer:

There are two reasons why we require your contact information:

  1. In order to issue and mail your income tax credit receipt, we need your address. We also require your phone number so that we can contact you in the event that we cannot deliver your tax receipt at the address supplied. Perhaps you have moved, or our records are incorrect.
  2. All BC political parties are required by law to disclose the name of every donor who contributes $250 or more in a single calendar year.

You do not have to supply your email address, although it helps us keep consistent records for your benefit. Subscription to email blasts is also completely optional.

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