Mandate healthcare management with an ongoing responsibility to seek out frontline workers’ perspectives on new and existing programs.
Frontline workers are frequently the first to know if there’s an issue in healthcare delivery, and often have solutions based on their experience as healthcare professionals. Yet there is no connection between frontline workers and those with leadership positions at health authorities and the Ministry of Health to routinely communicate how the system is functioning and how systems can be improved. Healthcare leadership cannot continue to make decisions in a vacuum without the real-world information that only frontline workers possess.
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